Reviews

After understanding we are in demo mode, it was easy to navigate

Chat team is there when needed and very competent and friendly.

It's always a pleasure. I only wish that product feedback didn't go straight to the feedback repository, where it may never be seen again. I don't have any other way to express my needs, and it feels like I am pretty much completely ignored.

Knowledgeable, prompt & helpful tech support by PJ.

Kai and the other Join-It staff were very responsive to my issue and they worked on it until they figured out the solution. They kept in constant communication with me as they worked to address the problem. And they did all this very quickly, so they were very responsive which is very important for me to do my work.

You always try to have someone answer the question, no matter the hour. and if I'm not on anymore, you send the answer to email. That's great!

I appreciated Jose tested and established that a Renewal B communication did in fact have a Digital Membership attached to the communication and that when an admin is BCC'd on the communication, it drops the attachment; the attachment is present if manually processed. Look forward to the documentation being updated so it is clear when a digital card is or isn't attached on Automated Emails.

I have somewhere to ask, you reply with a solution.Better than a lot of other businesses!

Positive Resolution and Genuine Support from Join It's CEO"Our nonprofit organization canceled services with Join It in October 2024, following all necessary procedures and ensuring that Mitch, the CEO, was included in the communication. Mitch went above and beyond to make things right, even recording a video apology. He genuinely expressed concern for our small nonprofit and offered to call us personally. It was refreshing to see such respect and care from a young CEO. He requested that we contact him directly once the refund had been processed.As a nonprofit, every dollar counts, and Mitch’s dedication to resolving the issue was truly appreciated. He showed genuine passion for correcting the misunderstanding and took responsibility for the situation

We switched membership system late December. The whole on board process was seamless. We find the system to be the VERY BEST we ever had. Simple, easy to navigate, digital cards, great integration with Eventbrite, Mail chimp. Since joining, at what is our busiest time of the year, we have had zero issues (unlike our previous provider). Customer service from Genna and Jose is top class. I could not recommend it more highly

We recently started using the JoinIT system. It has made the process for tracking and renewing members so much easier thus saving lots of time and money. The system is simple to use and well thought out. Definitely a fan.

Joinit's support team always gets back to me within seconds and answers all my questions. They're friendly and professional!

We are a small neighborhood association run entirely by volunteers. We also have a small budget so paying for Join It was a significant decision. It was the right choice. Workload for managing memberships has been reduced and improvement in timely renewals has nearly covered the cost; we are mostly interested in member engagement rather than revenue. Though Join It is feature rich, we use only the basic functions and that has gone well. As the implementer and admin since 2021, I have found the system easy to learn and use. When I needed help, the response was prompt and very effective. One feature request was implemented in about a week. This has been the best customer service I have encountered in decades of working with computers, Thanks for creating a great product.

They always return my emails and answer my questions. They always follow up to make sure all is good "And" if I am having a real problem they do the task for me!

Excellent service provided by pleasant people

We had an issue with the banner image size and the join it was extremely polite and professional in handling the matter. They did not just give suggestion but found a solution for the issue. Kudos to the team

Leah’s response was quick, friendly and helpful. I’m always impressed with the Join It support team when I’ve needed it.

The Join-It team is super supportive and walks you through the entire onboarding process. Questions are responded to very quickly and the chat feature has been a life saver.

It only took me a couple of hours to get to understand how the system works and within 20 hours I was live. The help provided was so prompt and useful to me that I cannot thank Join It enough, and would recommend it to anyone wishing to avail such facilities.

The monthly summary report came but was damaged and couldn’t be opened. Support staff emailed me an undamaged copy as soon as I informed them. Less than a 24 hour turnaround. Much appreciated.

Genna is helpful, informative and resolved my issue quickly!

We have been using JoinIt for 3+ years now. I find the system simple, yet very powerful. We are price sensitive (small non-profit) and I think it is excellent value for money.The customer service is also first class. They reply to my emails in an extremely timely manner and they helped solve a problem with waivers that took them a lot of time and effort. I really appreciated that they took the time to understand the problem I was trying to solve. Not only did they understand it, but they solved it (and went out of there way to do so). I have recommend this software to another non-profit and they are also glad they switched.

Responsive to my issues and questions.

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Prompt and efficient assistance to change the structure of our levels of access to Joinit.By prompt I mean just a couple of minutes to get things sorted.

No matter how small or crazy the question JoinIt is always so pleasant and patient. But get this THEY ALWAYS HAVE A SOLUTION!! ♥️♥️♥️♥️

We Love JoinIt!!

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We are nonprofit, and with the two joining, I really feel like we will begin to deep in membership engagement

Quick follow up and customer support when we have questions or need assistance.

Always excellent customer service. The company listens and works to evolve to meet their clients' needs.

Great support. Product continually being developed.

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Great membership management tool exceptional support

The Join It customer experience is outstanding! Instructions are clearly written and easy to use, and chat is available for quick (usually immediate) and responsive assistance. Highly recommended!

Customer service is very responsive via chat.

Very easy platform to use and get used to using. The support staff is real and they respond in a timely manner. This is a real company, with a real product that works as advertised. We only have been live for about half a day and we're already seeing revenue come in with renewals.Thanks Join It for making the transition from our spreadsheet system to painless!!!

Joinit has a modern backend for non-profits to manage their membership. Lots of connectivity to other systems you might use, and great customer support right on your dashboard. They are constantly improving and updating.I've been using them for a couple of groups and appreciate their system and their customer service so much.

As a tiny but growing nonprofit, a low-cost solution is important for us. JoinIt has that plus a decently attractive interface and helpful tech support. It's also clear that as we grow there are additional features we might need and opt into. That scalability is nice and it's in fairly plain language. Overly complex solutions aren't always the best or most welcoming for smaller membership organizations.

The customer service representatives were extremely helpful as together we made some changes to the "automatic" settings in our database. Their expertise proved invaluable in improving our own customer service! Thank you, JoinIt!

Excellent customer service and response time for people learning how to use this membership system. We are a not-for-profit sports and recreation club and are finding we can meet our needs in membership management at a reasonable cost. A great software product.

JoinIt is easy to navigate, and helps us communicate with members and add/renew memberships with extremely low administrative demands. The customer service is extremely helpful and responds quickly whenever we have a question.

The team at Join it are really on the ball, and are very responsive to questions, and and come up with easily understandable solutions. I recommend them strongly.

The interface of JoinIt is incredibly intuitive and easy to use. There are a ton of ways to run reports. The few times that I do need support, the team at JoinIt responds quickly and efficiently!

Very fast response to any questions. Assistance offered proactively.Very good help and FAQ content.Good software that is easy to use.

Very responsive and supportive. A wonderful system run by a wonderful team.

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The joinit.com staff is very responsive to my questions about using their membership database. I did not initially set up the joinit database for our organization, so I have some learning to do. There are always different ways that members choose to pay, some even find old links and use payment methods that are no longer current. Some use failed credit cards and then cancel their auto rebilling and casue us headaches so the joinit staff helps problem solve with those. These databases are somewhat like a word processing program where there are many more capabiliities than a given user may be using. I am responible for maintaining the system and the staff have been very patient in their Chats online. I am still learning, thought bit by bit Ihope to become proficient. Een though they are not officially staffes on weekends, I was surprised that they did help me on a Saturday!

Had a problem finding a billing invoice on the JoinIt dashboard. Activated chat session and received quick response and resolution to my issue. Chat rep found we had notification turned off. Rep activated setting and directed me where to find billing info on website. Really liked the chat rep's availability, quick, and concise replies.

We needed a highly available, fully hosted solution that provided the ability to integrate with some of the leading software, for example Eventbrite and Constant Contact. Join It does exactly that and with excellent support.

I absolutely loved the technical support we received during the trial period. Superior technical support since we started using the product. We very rarely have to wait for an answer to any type of question from the Join It team and the answers are always right on target. In addition, they partner with and integrate with the best software providers in their respective business areas (email marketing, events, payment processing, financials).

Reasons for Switching to Join It: The other products had a complete suite of services. There was too much overlap of their suite of functions with our existing software. We needed a membership management application that allowed us to uniquely define the membership types (individuals, organizations, and businesses). We needed more than one administrator and the ability to add some custom fields to the membership database.

Alternatives Considered: WildApricot & NeonCRM

Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too ! It took a bit of work to understand the jargon to set it up - but that was mainly because we'd never had another membership system before. Its logical and visually appealing to work with

Great choice for membership management/payments for small organizations on a limited budget

Easily handles our membership management needs with a minimum of fuss. Handles payments through Stripe transparently. Also handles off-line payments without much bother. Imports member lists through Excel and from MailChimp. Excellent value for the money. Tremendous customer support (can't say this enough!)

What is most outstanding about Join It is their customer support. I manage 100+ Software-as-a-Service installations in my professional life and have never experienced better customer support than what Join It provides. Almost instant responses to tickets by super-knowledgeable staff, problems resolved very quickly, whether they're issues I caused or perhaps the rare problem at their end. Kudos to Join It.

Switch from: Microsoft Excel

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The ease of managing members and its simple integration into multiple other applications makes a lot of the daily work easier. There was a slight worry to the learning curve for members but for the most part it has been ok during our rollout. Payment integration has been amazing. and integrations with MailChimp and slack have taken many steps out of the process for me.

So far it's been great. The support team is fast and responsive and really attentive to all the issues I have brought up or speed bumps I have had, whether my own or on the system end.

The membership renewal feature (automatic emails) is very effective and saves time. The merge memberships feature is very useful!

Join It was recommended by our website developer for managing memberships to our nonprofit organization. The website developer set up a lot of the links for us, but it was easy for our board of directors to learn how to use the software. Join It provides prompt and excellent feedback when we submit questions using the chat feature.

Incredibly easy to use and set-up, with a friendly and fast support team too for bouncing questions off of. The membership database is super customizable, which is perfect for our needs as a museum. We can export data using tons of filter options, like specific membership types or date ranges of join/expiration.

Also amazing integration with Eventbrite! This offers us a way to provide discounted and free tickets to members, offer different perks amount different membership levels, and track all of their discount usage in one place, while creating a seamless and simple experience for the member when checking out on Eventbrite.

Biggest Pros: 

• Easy to use interface
• Integration with MailChimp
• Customer support

Thought it would work well with what we needed - and we were right. The integration with MailChimp is particularly valuable to us.

There really isn't anything bad you can say about this product. I did a fair bit of research and am glad I landed on this. All you need to do is change some of the "Americanisms" in the template emails etc but apart from that, this is ready to go for even the smallest databases. In fact we started with zero and are now in a health four figure range thanks to the way this works. Obviously this comes highly recommended.

Join It is easy to use, and the support staff is great. The interfaces are simple and it does the job that we need.

I find it perfect for our needs and we like it a lot.

Join It made it very easy to establish membership levels and then change them as needed. As a new organization we knew we wanted to make an introductory offer to our legacy mailing list, but we weren't sure what the second phase would look like when we opened up to the public. Once we decided we were able to immediately implement the program with incredible ease.

It's hard to find a knock against this platform. As the executive director of our organization I'm pretty busy with work in a number of areas and needed something we could rely on which was also intuitive and user-friendly. Join It provided all the bells and whistles we needed right away, and right at our fingertips.

Biggest Pros: The ease of use, integration with leading software, and impressive customer support.

Wild Apricot was limited and clunky. Most importantly, their website builder doesn't compare to WordPress, nor does their email compare to MailChimp, nor do the events have the benefits of Eventbrite - which I am now liberated to use because of Join It.

My organization used Wild Apricot before. It made doing all we wanted to do kind of simple, combining website building, emailing, selling tickets, and taking payments in one program. Problem is, it didn't do any of those things very well. Our website felt like it was built on Windows 95, and doing anything was just sort of a pain. Lots of bugs that I had to learn to work around.

I was looking for something that would allow us to offer membership discount and also have an awesome website. I wanted to start selling through eventbrite, so people not in our community could learn about our events. I found JoinIt, which looked better than anything else in my research, and haven't looked back. This company understands the modern world. They integrate with the best technologies. And they excel in service, knowing that's the best way to serve their bottom line. I'm very excited, and anticipate the program will only get better.

Pros:

• Very simple to understand
• Clean layout
• Easy payment gateway connection
• Stellar customer support

The Customer Service team went above and beyond to help me understand, implement and maintain membership software for my various websites.

Compassionate and generous pricing and trial experiences to get up and running sustainably especially during challenging economic/business times.

We were looking for product that we can fundraise for our non-profit with a membership based donation! it does exactly what we need, emails, digital cards, create a membership base.

We are working on it as we speak, all good so far, customer service was wonderful and there for the help as needed :) and very courteous! 5 stars!

it was exactly what we needed.

Note of Review: During the evaluation process, Wild Apricot was also considered and researched before selecting Join It. 

I really appreciate the accessibility of Leah when I have questions. I'm new to this role and to working with systems like JoinIt and it's really been fun to figure it out, and to know that there's friendly help available when I need it!

We love using Join It. Their customer service is amazing and goes beyond what was expected and what I've received from any other company. My organization loved our free trial so much (30 days. ) we have decided to subscribe on an annual basis.

This platform is amazing. we no longer need to manually follow up with members for payments and update our mailing lists. It was simply too much work for something a database system can do much more efficiently and accurately.

Amazing. We had a few issues with syncing 3rd party items (entirely our fauly for making errors prior to joining this platform). Join IT went out of their way to not only help identify the problem but also recommend a solution. 10/10

This software is so easy to use, however there are times I have a problem or two. It is user friendly and easy to understand.

When I had technical problems very recently, I was lucky enough to have Leah on the other end of my email conversation. She was just amazing and so helpful with her suggestions to work through my problem. She went above and beyond and was readily available all of the time. I have also had occasion to speak to Leah on email and she also has been so helpful.

We are a medium not for profit recreational shooting club that needed to come into the 21st century for communicating with members. Join It fills the need of managing our database in tandem with our new web site.

The integration with other apps such as Stripe payments and MailChimp make this software very useful. The level of support is excellent and mostly the response time is rapid compared to other packages.

Easy to use and functional. With a few more small tweaks it would be perfect. The JoinIt team will listen to all comments and will take action to improve the package if appropriate.

It was very easy to set up, and easy to amend features as we ourselves develop. It is very easy to use, gather relevant data and communicate with my customers. The customer support is superb. The quick help guides often have answers to my questions, and if not, then I can use the online chat support, and the team is excellent at getting back to me quickly and are always helpful.

Join It has enabled me to gather meaningful data on my clients, eg where a new member heard about our services, which industry sector they are in, legal structure, etc, all of which helps me with our marketing plan. Any time I have wanted help, the team has always been there to give me assistance, and they are also compiling a list of additional options that their customers have requested and they update me as and when there are new functions available.

Pros: Ease of use, great value of money, several features and integrity with other companies

Great customer service, great platform, great price.

After a horrid launch with a competitive product, I switched to Join It and was up and running in 1 day.

No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done.

Taking on new members within the hour.

Particularly noteworthy is Join It's superb customer support, including on-line articles, and especially prompt individual support.

Join It is easy and intuitive to use, with essential features to manage membership for a smallish community organization.

In our experience, no essential function is missing.

Overall: Like most small organizations we don't have enough staff or a dedicated IT person on site. But even without dedicated membership staff, Join It simply made membership signup and payment problems go away. Solve my problems quickly and you get my business. Our members now do 100% of their own member setup on the Join It Portal. Talk about saving us time.

Pros: We use every feature Join It provides. To me this is the true measure of the worth of any software app. It took less than a day setup, write copy and prepare offers so we could start signing up members with Join It. Our members mentioned how easy it was to sign up and begin their membership. We signed up 35 members in the first day Join It was on-line. Not one problem. It took us 2+ weeks to get the app Join It replaced up and running. And then we needed to bring in a consultant to finish our setup.

Overall we are very pleased. This is the first membership software that works for our group.

My team loves this system so much! I appreciate the new directory feature, but hoping it will expand even more. Love the finances and direct integration with EventBrite and Stripe! So seamless and makes life so easy to run reports and help members.

We were exploring various membership management software systems and Join It met all of our needs at a price that was reasonable. The site was easy to become familiar with and was laid out in a clean and visually streamlined manner. There are enough options to customize things but not so many that it is overwhelming for people who do not have experience with membership management systems. I highly recommend this for all types of companies, whether you are a non-profit or a for-profit business.

Pros: Visually clean page that is easy to use for members of all ages Ease of use and navigation Layout of tools Very responsive customer service department Reasonably priced Streamlined with other services such as Survey Monkey, Constant Contact, etc.

We've been tracking our members in spreadsheets, notebooks, homemade access databases for years. Such a pain! We recently revamped our website and started using Eventbrite, which integrates with Join It. SUCH a difference in member management. The automation and renewal features are amazing! Certainly making my life easier.

Pros: Automation features and renewal reminders

While exploring the platform, the customer service was fast and courteous. Clearly, this team has spent a lot of time developing this system that works so well for a non-profit.

Pros: It totally manages enrollment of new members and is easy to navigate the membership data.

Jumped OUT of DonorPerfect. It was complicated and did more than we needed. Join It meets our needs exactly and offers wonderful integrations for future growth and use.

Pros: This is the most user friendly membership management program I have ever seen.

Overall, we are very satisfied with this product. We have tried several other alternatives that we had to use all sorts of workarounds to achieve our goals. Join It is a streamline membership management solution.

Pros: My favorite feature of Join It is that it focuses on managing memberships. Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management.

The initial attraction to Join It was the Eventbrite Integration. This is going to create big opportunities for us in creating and promoting events where memberships are included in the attendance cost. The ease of syncing with SurveyMonkey and Eventbrite and MailChimp, and others is huge benefit. We rely on board member/committee member volunteers for our non-profit to assist me with various tasks, and letting them work with these services they are used to from other things they do in their lives is a huge plus. The initial best part of moving to Join It was the friendly, fast, and thorough assistance in migrating.

We signed up for the Business plan, and it was money well-spent. It's so refreshing to find that. From the conference call explaining the service to me, to the migration itself, to helping me sort things out in the feature set, it has been delightful. I normally cringe at the thought of chat support. Not this time. We used another membership management company, they were not friendly or responsive, took a long time to reply, had no integrations, and a clunky user interface that looked like it was written in Cold Fusion in 2001. Firing them and taking Join It live for our members made my day.