Send Member Surveys with SurveyMonkey

SurveyMonkey is useful for collecting feedback, preferences, satisfaction scores, and event responses. Join It helps provide the membership context behind those surveys: who joined, who renewed, who attended, and who belongs to which membership type. That makes surveys more relevant and easier to target than sending the same form to every contact on a generic list.

Those two moments bracket the membership lifecycle. A joining survey is ideal for information that's useful in aggregate — like “How did you hear about us?” — without cluttering the member record. An exit survey, triggered when a membership expires or is cancelled, captures why people leave while the answer is fresh. Both triggers can apply to all membership types or only the ones you select, so different member groups can receive different surveys.

SurveyMonkey handles survey design and responses, while Join It manages the membership database and member lifecycle. When a survey is sent, Join It records it on the member's timeline, so admins can see survey activity as part of each member's history rather than guessing who received what. Together, they help your organization learn from members without creating another disconnected list to reconcile.