How Join It Helps Kiwanis Club of Washington, D.C. Simplify Membership and Event Management

For Kiwanis Club of Washington, D.C., Join It brings membership dues, member records and member and non-service event registration into one place. That gives Holly Rogner, the sole full-time staff member supporting both the club and the Kiwanis Foundation of DC, a practical way to manage everyday membership tasks while keeping her attention on the wider organization.

One full-time staff member supporting a service community

At Kiwanis Club of Washington, D.C., members pay dues and volunteer their time to support children in the local community. Behind that work, Holly coordinates with a club board, a foundation board and volunteers, many of whom are working professionals.

As Club Operations Manager, her responsibilities extend beyond membership administration. A day can include helping members plan an event, reviewing reports and coordinating with a board. She needs a membership system she can manage herself, with help available when questions arise.

Join It supports that balance. As Holly puts it:

“Join It brings our membership dues, records and member event registrations together. As the sole full-time staff member supporting the club and foundation, having those tasks in one place helps me focus on the bigger picture of the organization.”

Holly Rogner, Club Operations Manager

Choosing Join It around the club’s needs

Join It was the third membership tool Holly had used during her five years with the organization. The club previously used Wild Apricot for several functions, including dues, events and email. As she developed a clearer understanding of the club’s needs, Holly wanted the flexibility to choose tools for different jobs.

The club already used Eventbrite, and Join It’s relationship with Eventbrite first caught her attention. Join It offered a way to bring membership administration together while retaining the specialist tools that suited other parts of the club’s work.

Over time, the club moved member and non-service event registrations into Join It as well. Eventbrite remains in use for the public ticketed parts of flagship events.

Bringing membership and event activity together

Event registration that supports membership follow-up

With event registration in Join It, Holly can review participation in the same place she manages memberships. Both members and non-members can register for the club’s member and non-service events.

That gives event activity a useful role in membership development: Holly can identify prospective members among registrants and consider who to invite into the club. She can also recognize guests and community partners whose interest is in an event rather than membership.

For another service club, the practical lesson is to connect registration with a clear follow-up purpose. Join It’s event planning checklist can help teams plan around members, prospective members and the wider community.

Direct access for members

Join It’s member portal and member directory give the club’s members a way to access information and find one another. Holly says members appreciate having their own dashboard.

They also appreciate the convenience of having their dues charged without repeated email exchanges. The club renews on a set annual date, with Holly checking membership information around that renewal.

For a small administrative team, member access is a useful part of the wider setup: membership information is available through members’ own accounts while Holly oversees the club’s records.

Flexibility to keep a specialist volunteer tool

The club uses Point to record volunteer hours and show members the economic value of their contribution. Members reach Point through a link in their Join It experience.

This lets the club keep its established volunteer reporting process alongside the membership and event activity it manages in Join It. Volunteer-hour tracking remains in Point.

Straightforward software, with support when it matters

A membership system needs to be manageable for the person responsible for it. Holly’s experience with Join It combines an approachable learning curve with ongoing support:

“The learning curve with Join It was easy, and support has been there whenever I've had a question. I can ask through chat and receive an email follow-up, which helps me keep moving alongside my other responsibilities.”

When a question comes up, Holly uses chat and receives email follow-up with a fix or an explanation of how a suggestion may be considered for future development. That help gives her a route forward when she needs assistance, alongside her other responsibilities.

The result: a more connected membership workflow

Join It helps Holly bring together the recurring work behind the club’s membership:

• Membership oversight: dues and records in a central place.
• Event visibility: member and non-service registrations alongside membership activity, helping Holly identify potential members.
• Member access: a dashboard and directory members can use directly.
• Ongoing help: a manageable learning curve and support when questions arise.

Together, these workflows support Holly in managing membership while coordinating the wider work of the club and foundation. The club can keep specialist tools where they serve a distinct purpose, with Join It handling its core membership workflow.

What other service clubs can learn

Holly’s experience shows the value of choosing membership management software around the work a small team actually handles. For this club, that means dues, member information, member access and event registration, backed by accessible support.

The club also has specific processes to accommodate. Holly manually checks membership accuracy around its fixed renewal date. In her October 2026 feedback, she wanted a more direct way to communicate with non-member event registrants, including reminders. Clubs evaluating a similar setup should test their renewal and attendee communication needs with their own examples.

For organizations considering nonprofit membership software, the starting point is practical: identify the work your membership system should bring together, the information members need to access and any specialist processes you want to retain.

Frequently asked questions

How does Join It help Kiwanis Club of Washington, D.C.?

Join It brings membership dues, member records and member and non-service event registrations into one place. Members can access their dashboard and directory, while Holly manages membership alongside her responsibilities for the club and foundation.

Did the club replace Eventbrite with Join It?

The club moved member and non-service event registrations into Join It. It still uses Eventbrite for the public ticketed parts of flagship events.

Does Join It track the club’s volunteer hours?

The club records volunteer hours in Point. Members reach that specialist tool through a link in their Join It experience.

Give your team more room to focus on its members

For Kiwanis Club of Washington, D.C., Join It provides a central place for membership and event administration, member access and ongoing support. Those everyday capabilities help Holly keep the membership workflow moving while supporting the organization’s broader work.

Explore Join It for charities and nonprofits, or start a free Join It trial to try your club’s membership and event workflow.