Perth Angels Streamlines Angel Investor Memberships With Join It

Supporting angel investors for 15 years with 0 member complaints using Join It

Customer: Perth Angels
Sector: Angel investment network, not-for-profit
Location: Perth, Australia
Customer since: 2020
Members managed: 134
Interviewee: Nicholas Jerrat, Committee Member and Technical Lead

Overview

Perth Angels is a not-for-profit angel investment group that brings together experienced investors to support early-stage startups across Western Australia and beyond. Operating for over 15 years, the organization manages a highly selective membership base made up of sophisticated investors, exited founders and professionals.

Since adopting Join It in 2020, Perth Angels has used the platform to centralize membership management, automate renewals and give its committee clear visibility into active, paying members, without adding administrative complexity for a small volunteer-led team.

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The challenge: Managing a selective, high-value membership base

Unlike many membership organizations, Perth Angels operates with a relatively small but high-value group of members. Becoming an angel investor requires experience, sophisticated investor qualification, and a high tolerance for risk, which makes growth in members steady rather than rapid.

Before Join It, the organisation faced several challenges:

●     Manual and fragmented membership tracking

●     Confusion between total members, active paying members and long-standing non-paying members

●     Limited clarity around membership types and renewal status

●     Inefficient payment handling and renewals for high-cost memberships

As Nicholas explains, clarity was a major issue.

“Before we were using Join It, there was confusion around total membership numbers versus active paying members versus ones that are on free lifetime memberships.”

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Why Perth Angels chose Join It

Nicholas, a computer engineer by background, joined Perth Angels as a member and later took on responsibility for improving its systems. After reviewing several membership platforms, Join It stood out for practical reasons.

The deciding factors included:

●     Ease of use for both administrators and members

●     Fast, high-quality customer support via live chat

●     Reasonable pricing for a not-for-profit organization

●     Reliable Stripe payments and renewal handling

●     Enough flexibility to support multiple membership types

“Join It seemed easy to use. The support was good. The chat’s super fast. It had the features we needed, and the pricing was reasonable.”

Perth Angels formally onboarded in March 2020, following initial setup and testing earlier that year.

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How Join It supports Perth Angels today

Perth Angels uses Join It to manage several membership types, including professional, education and family memberships, with a mix of monthly and annual billing options.

A key benefit is flexibility around renewals. Some members prefer automatic renewals, while others choose manual renewals due to the significant annual cost of membership.

“Some of them are renewing every year and it’s about $1,000, so they prefer to have that on manual.”

The organisation uses a separate, detailed application form on WordPress to vet new investors. Once approved internally, applicants are sent a Join It link to complete their membership, keeping onboarding simple and controlled.

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Clear reporting and better committee visibility

Join It’s reporting has played an important role in improving internal understanding across the committee.

Monthly membership reports help the team clearly see:

●     Active paying members versus non-paying members

●     Renewal status and lapses

●     Growth trends across different membership types

●     Changes in education memberships over time

“Join It has clarified that. It’s easy to click on active users and see who’s actually paying and who’s using the platform.”

This clarity is particularly important for an organisation with slow, steady growth, where accuracy matters more than headline numbers.

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A seamless experience for members

From the member perspective, Join It operates quietly in the background, which is exactly what Perth Angels wants.

“We’ve never had a complaint about Join It. It just feels seamless. It doesn’t feel separate from our brand.”

Members interact with Join It much like they would with Stripe or another trusted payment tool, reinforcing confidence without drawing attention to the platform itself.

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Reliable support across time zones

Despite operating in a GMT+8 time zone, Perth Angels consistently receives fast and effective support.

“I just go straight to the chat. Even if they’re not available, I’ll get a response and it’s usually super fast and high quality.”

This reliability has been strong enough that Nicholas has since recommended and implemented Join It for other organisations, including the School Psychologists Association of Western Australia.

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Why Join It remains their go-to platform

Having worked with multiple membership systems over the years, Nicholas is clear about where Join It stands.

“Join It is kind of my go-to now for membership platforms.”

The combination of stability, responsive support and ongoing feature development has given Perth Angels confidence that the platform will continue to meet their needs as the organisation evolves.

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Looking ahead

While Perth Angels has not yet adopted features such as digital membership cards, the flexibility to add them in future remains valuable. For now, Join It continues to deliver exactly what the organization needs: simple, reliable membership management that supports a complex, high-value community without friction.

See how Join It can simplify your membership management. Start your free trial today.

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