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Frequently Asked Questions about Digital Membership Cards

Do Join It digital membership cards work with Apple Wallet and Google Wallet?

Yes. Digital membership cards work natively with both Apple Wallet and Google Wallet, allowing members to save their membership card to their smartphone or smartwatch with a single click—without downloading a separate membership app or carrying a printed card.

Once added to Apple Wallet or Google Wallet, members always have their membership card readily available on their device. Because the cards are digital and connected to your Join It membership database, updates such as membership renewals or status changes are reflected automatically, ensuring members always have the latest version of their membership card while reducing administrative overhead for your organization.

What information is included on a digital membership card?

Each digital membership card displays key membership details, including the member's name, membership type, expiration date, current status, and a unique QR code or barcode for verification and check-in.

You can fully customize your digital membership cards with your organization's logo, branding, and colors to create a professional member experience. The QR code or barcode is unique to each member and updates automatically based on their live membership status, ensuring staff always verify the most up-to-date information when scanning a card.

Can I use digital membership cards for event check-in and check-out?

Yes. Digital membership cards make event check-in and check-out fast and accurate by allowing staff to scan each member's unique QR code or barcode using a phone, tablet, laptop camera or compatible barcode scanner.

When a member’s card is scanned, Join It instantly verifies their membership status and records their attendance in real time. This helps speed up entry, eliminates manual check-in and check-out lists, and gives your organization an accurate attendance record for every event, class, meeting, or facility visit without manual spreadsheets or paper sign-in sheets.

What's the difference between a virtual membership card and a digital membership card?

There isn't one. "Virtual membership card" and "digital membership card" are different names for the same thing—a membership card that is stored on a smartphone or smartwatch instead of being printed.

Join It provides secure digital (or virtual) membership cards that members can save directly to Apple Wallet or Google Wallet. Each card displays live membership information, including the member's name, membership tier, expiration date, status, and a unique QR code or barcode for verification. Because the cards update automatically as membership details change, organizations can eliminate printed cards while giving members a more convenient and reliable way to prove their membership.

How do I create digital membership cards for my organization?

Creating digital membership cards with Join It is simple. After setting up your organization and members, Join It automatically generates a unique digital membership card for every active member.

Each digital membership card is branded with your organization's logo, colors, and membership details, including the member's name, membership tier, expiration date, and a unique QR code or barcode. Members can save their card directly to Apple Wallet or Google Wallet, while administrators can manage card access and updates automatically through Join It's membership management platform.

Do members need to download an app to use their digital membership card?

No. Members don't need to download a separate membership app. Join It digital membership cards can be added directly to Apple Wallet or Google Wallet, making them instantly accessible on a smartphone or smartwatch.

Once a member receives their digital membership card, they can save it directly to Apple Wallet or Google Wallet with a single click. Because the card lives in the device's native wallet, members don't need to install, log into, or manage a separate membership app. Their membership information and QR code also update automatically whenever their membership status changes.

Which Join It plan includes digital membership cards?

Digital membership cards are included with Join It's Total plan and above. All eligible plans support native Apple Wallet and Google Wallet integration at no additional cost.

Digital membership cards are available on the Total plan ($99/month) and Extra plan. Organizations on the Extra plan can unlock additional features, including custom card designs for different membership types and push notifications sent directly to members' digital membership cards. Regardless of your eligible plan, members can save their card to Apple Wallet or Google Wallet with no separate app required.

Can a digital membership card be shared or faked?

Digital membership cards are designed to be secure. Each card contains a unique QR code or barcode that is linked to the member's live membership status, helping prevent misuse or unauthorized access.

Unlike a printed membership card or static image, Join It digital membership cards verify a member's current status in real time when scanned. If a membership has expired, been revoked, or is no longer active, the card will be identified as invalid during verification. This provides organizations with a more secure way to confirm membership while reducing the risk of shared screenshots or outdated cards being used.