Email Support

Need help with Join It? We're here for your questions, troubleshooting, and more.

Our Customer Support team is here for you during your account setup, importing existing members, and beyond. 

Email Us!

Whether you have a simple question or a complex request, our team is here to help with your Join It experience! Email to get your questions answered. You can also try our Live Chat option! 

All our plans come with support throughout your use of our platform, so you don't have to worry about time limits on when your access to personalized support runs out. We can also help you find a help article in our Support Center if you'd like to reference the same information in the future.

Send us an email to with your questions and we'll respond just as soon as we can. 

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Any questions?

Frequently Asked Questions

Are there discounts available?
Can my organization collect donations with Join It? 
Why does Join It charge a service fee? 
How is Join It's service fee different from Stripe's payment processing fee? 
Still have questions?